Privacy Policy

General information

The website is operated by the Civic House of Poland with its registered office in Warsaw, entered into the register of associations kept by the District Court for the City of Capital. Warsaw, 12th Commercial Division of the National Court Register under KRS number 0000170310, NIP 5262781194, REGON 016032335 (hereinafter referred to as “Association”), address: ul. THE ALEJA OF UNPRODISTANCE 161/2, 02-555 WORKSHOP, hereinafter referred to as the “Personal Data Controller”, abbreviated as “ADO”.

Principles of personal data processing

Respecting the right to privacy of persons whose data was obtained by the Administrator in connection with their business activity, we inform you that personal data is processed in accordance with national and European legal regulations and in conditions ensuring their security.

In order to ensure the transparency of its processing processes, the Controller presents the principles of personal data protection established under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as the “GDPR”):

  1. The administrator has not appointed a Data Protection Officer, but contact is possible via e-mail address: biuro-dom-polski.org.pl .
  2. Personal data are processed only for purposes related to the implementation of the activity conducted by ADO,
  3. The legal basis for the processing of personal data by ADO is:
  • implementation of contracts concluded with clients,
  • performance of statutory obligations in accordance with applicable law,
  • the implementation of the legitimate interest of ADO,
  • in the case of separate consent, for purposes other than those above.

 

  1. The recipients of your personal data, i.e. entities to which ADO may transfer personal data, may be:
  • state authorities or bodies authorised to access data within the scope and purpose of specific provisions,
  • entities providing ADO services supporting the functioning, i.e. IT service providers, intermediaries in the implementation of payments, legal advisors – the above-mentioned entities process data on the basis of a entrustment agreement and only in accordance with the ADO instructions,
  • external entities on the basis of consent.

Personal data shall not be transferred to a third country.

  1. Each person whose data is processed in situations provided for by law shall have the following rights:
  • the right to access your data and receive a copy of it,
  • the right to rectification (correct) of your data,
  • the right to delete personal data,
  • the right to restrict the processing of personal data,
  • the right to transfer personal data,
  • the right to object,
  • the right to withdraw consent to the processing of data, but the withdrawal does not affect the processing before the withdrawal date.
  1. Personal data is stored for the period of:
  • in accordance with the law,
  • Consent, until its withdrawal,
  • necessary for the implementation of the legitimate interest of ADO (art. 6 . . 1 lit. f GDPR).
  1. Based on the personal data provided, the ADO will not make automated decisions, including decisions resulting from profiling.
  2. Providing personal data is voluntary, but not giving them results in the inability to achieve the objectives.
  3. Each person whose data is processed in situations provided for by law also has the right to lodge a complaint to the President of the Office for Personal Data Protection: https://uodo.gov.pl/pl/skargi

Regulations for the provision of services on the portal dom-polski.org.pl

  1. Provisions of preliminary
  1. The publisher of the website dom-polski.org.pl (in the further text of the Regulations: “service”) Civic Association Dom Polski with its registered office in Warsaw, entered into the register of stowszszeń kept by the District Court for the City of Warsaw. Warsaw, 12th Commercial Division of the National Court Register under KRS number 0000170310, NIP 5262781194, REGON 016032335 (hereinafter referred to as “Association”), address: ul. THE AREA OF UNDISTANCE 161/2, 02-555 WORKING. The website is placed in the domain domenie domenie: http://www.dom-polski.org.pl.
  2. Technical requirements necessary for the use of the website:

 

  • Internet connection (wire or wireless);
  • A web browser that allows you to call and view hypertext files (HTML) on your computer, smartphone or other electronic device;
  • software that allows reading PDF, mp3 and mp4 files.

 

  1. The services provided on the website may be free of charge or paid – in the form of a paid subscription. The use of specific services provided on the website may require user registration.
  2. In contacts with users of the website, the Association uses devices used to communicate at a distance. The means of communication used by the Company, unless otherwise indicated, is e-mail: biuro-dom-polski.org.pl

 

  1. Content and rules of use of the website

 

  1. The purpose of the website is to allow users access to the materials distributed in it and to access other services provided electronically.
  2. All rights in the website belong to the Association, and the rights to individual elements of its content (i.e. texts, graphics, photos, software and other elements protected by law) – to the Association or to entities whose materials are legally made available by the Association on the website. The Website in its entirety, as well as individual elements of its content, are subject to the protection provided for by law, in particular the following provisions: the Act on Copyright and Related Rights of 4 February 1994 (i.e. Dz. Dz. U. of 2006 No. 90 item 631); the Database Protection Act of 27 July 2001. (Acts, Dz. U. 2001 No. 128 item 1402); Act on combating unfair competition of 16 April 1993 (i.e. Dz. Dz. U. 2003 No. 153 item.1503).

The use by users of the website and materials distributed on the website is possible only as part of the permitted use provided for in the provisions of the Act on Copyright and Related Rights and the Act on the Protection of Databases. Any other use of the website and individual elements of its content without the written consent of the Association or without the written consent of other authorized persons is prohibited. This means a ban on copying, reproduction, trading, distribution in any form of the website and individual elements of its content. Information on the possibility of obtaining a license to use specific legally protected materials on the website can be obtained by sending inquiries to the following e-mail address: biuro-dom-polski.org.pl.

  1. Subscription
  1. The Subscriber is entitled to access the content of the website dom-polski.org.pl using a maximum of 3 (three) different devices with access to the Internet. Making the subscription is not allowed to third parties.
  2. A subscriber may be an individual at least 16 years of age, a legal person or an organizational unit without legal personality.
  3. Conclusion of the contract and execution of orders are made after the Subscriber submits an order with correct and complete necessary contact details and after payment by bank transfer through the Przelewy24 system (which take place under the conditions specified by the administrator of this system – PayPro S.A. with its registered office in Poznań).
  4. Orders can be placed 24 hours a day, except for technical and maintenance breaks.
  5. The prices of services offered under the service are given in the gross amount, i.e. including the VAT on goods and services (VAT) in the applicable amount. The price binding for the parties to the contract is disclosed at the time of the order by the Subscriber for the version of the service consistent with its description.
  6. The Association on request of the Subscriber will issue an invoice. If the invoice is to be issued to a legal person or an organizational unit without legal personality, which the Act grants the possibility of acquiring rights and obligations, the name of the entity, the address, NIP and other data provided for by the applicable regulations necessary to issue an invoice should be provided. When making a purchase on the website, the ordering party agrees to issue an invoice in electronic form (without the signature of the seller).
  7. In the event that after paying the subscription, the Association does not allow the Subscriber to access the content on the website, the Subscriber informs about the lack of access via the e-mail to the following address: biuro-dom-polski.org.pl. If within 24 hours between Monday, Hour 9.00 a.m. and Thursday, hour. 16.00 or in the remaining time within 96 hours after receiving such notice, the Association will not unblock access, the Subscriber has the right to withdraw from the contract. To withdraw from the contract, you must send an e-mail to the following address: biuro-dom-polski.org.pl and in its content include a statement of withdrawal due to non-delivery of the service. The fee will be refunded to the account of the person withdrawing from the contract.
  8. All other complaints regarding the functioning of the website should be made to the following e-mail address: biuro-dom-polski.org.pl and should contain the following data: the designation of the complainant – name and surname or name; subject of the complaint. Complaints will be considered by the Association – in the case of consumers within 14 days of receiving the complaint, and in the case of other entities – within 30 working days from the date of receipt of the complaint in this structured complaint. The response to the complaint will be sent to the e-mail address indicated by the Subscriber.

 

  1. The Consumer

For the purposes of this Regulation, the consumer shall mean a user who is a natural person who concludes a contract not directly related to his business or professional activity. The provisions concerning the consumer shall also apply to a natural person concluding a contract directly related to his business activity, where it follows from the content of that contract that it does not have a professional character for that person, resulting in particular from the subject of his economic activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.

 

  1. Access to the website by the consumer before the deadline for withdrawal from the contract.

The subscriber who is a consumer may access all content of the website immediately after the payment has been credited, referred to in point. III ce. 3 if he makes a statement of waiver of the right of withdrawal without giving any reason, he acknowledges that this means the loss of that right (Art. 38 ce. 1 point 13 of the Consumer Rights Act, Journal of Laws 2023.2759 i.e.).

  1. Information for consumers on out-of-court dispute resolution

 

  1. The Association informs about the possibility of using out-of-court methods of handling complaints and pursuing claims. The rules for access to these procedures are regulated by separate provisions (e.g. the Commercial Inspection Act of 15 December 2000, OJ1.4.25, as last).
  2. Resolution of disputes by out-of-court means is also possible through mediation conducted in the form of negotiations conducted before the mediator. Mediation may result in a settlement before a mediator that reflects the agreement concluded by the parties.

 

  1. Information on personal data protection
  1. Personal data provided by the website users are processed by the Civic House of Poland with its registered office in Warsaw, entered in the register of the Court of Auditors for the Capital City of Warsaw. Warsaw, 12th Commercial Division of the National Court Register under KRS number 0000170310, NIP 5262781194, REGON 016032335 (hereinafter referred to as “Association”), address: ul. THE AREA OF UNDISTANCE 161/2, 02-555 WORKING.
  2. Personal data provided during registration or purchase will be processed only for the purpose of performing the contract between the Association and the user and sales records.
  3. The User provides personal data voluntarily, however, the non-sentibility of their provision or incomplete provision of them may prevent the Company from performing the contract or service in a proper manner.
  4. The User has the right to access and correct their data and may request the deletion of their data from the database by the Association.
  5. The User has, among others, the right to request the completion, correction of personal data, temporary or permanent suspension of their processing or their removal – if they are incomplete, outdated, untrue or have been collected in violation of the Act or are already necessary to achieve the purpose for which they were collected. The entrusted personal data is stored and secured in accordance with the principles set out in the applicable law.
  6. Detailed information on the scope and method of processing personal data, privacy, as well as your rights can be found in our Privacy Policy at: https://dom-polski.org.pl/polityka-privacy/ .

 

  1. Final provisions

 

  1. The Regulations are effective from the moment of making available on the website, i.e. from ….2024. The Association reserves the right to make changes to the Regulations. Without prejudice to any rights of consumers under applicable law, the changes shall apply 14 days after their provision on the website. Within the same period, the amended version of the regulations will be sent by e-mail to users who have created a user account. The User who does not agree to the amendment of the Regulations may, by deleting the user account, terminate the contract for the provision of the account service with immediate effect until the amendments to the Regulations come into force. The amendment to the regulations does not affect the already concluded and ongoing agreements.
  2. The Association will make every effort to ensure the proper functioning of the website and the services available there, but is not responsible for the occurrence of interruptions in the operation of the website or the services available in the event of technical problems beyond the existence of technical problems beyond the Company. The Association reserves the right to temporarily disable the service in whole or in part in connection with technical breaks, as well as the introduction of new functional solutions, in particular improving the level of safety and quality of the service.
  3. Any questions and comments regarding the functioning of the website should be submitted to the administrator at the following e-mail address: biuro-dom-polski.org.pl.
  4. The Model Statement of Withdrawal from the Distance Agreement and the notice of the right to withdraw from the distance contract is Annex No. 1 to these Regulations, which is an integral part of it.
  5. Information on the obligations of the service provider and the rights of the consumer related to the obligation to provide the service or digital content in accordance with the contract, as well as information related to the right to withdraw from the contract are Annex 2 to these Regulations, which is an integral part of it.

DOCUMENTS FOR DOWNLOADING

  • Annex 1 to the Rules of Procedure_Res Humana(depto-dew)
  • Annex 2 to the Rules of Procedure_Res Humana

 

Annex No. 1

(this form should be completed and sent back only if you wish to withdraw from the contract)

–59) Addressee [at this point, the entrepreneur should enter the name of the entrepreneur, full postal address and e-mail address]

– I/We hereby inform/inform (?) about my/our withdrawal from the contract of sale of the following goods(s)

contracts for the supply of the following goods(s) of a contract for the performance of the following goods(s)/a witness-

Combing the following service(s)

– Date of conclusion of the contract(s)/receipt(s)

– Name and surname of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if the form is sent in paper version)

– Date

(a) Delete as no need.

 

Annex 2 to the Regulations

And I. Information on the obligations of the entrepreneur (service provider) related to the provision of digital content or service to consumers

1. The… The subscriber who is a consumer may access all the content of the website immediately after the payment has been credited, referred to in point III para. 3 if he makes a statement of waiver of the right of withdrawal without giving any reason, he acknowledges that this means the loss of that right (Art. 38 ce. 1 point 13 of the Consumer Rights Act, Journal of Laws 2023.2759 i.e.). Otherwise, access to the website will be unlocked after 14 days from the payment is credited.

2. Digital content shall be deemed to have been provided when digital content or means which allows access to digital content or to download digital content has been made available to a consumer or physical or virtual device that the consumer has chosen for his own purpose, or when the consumer or such device has accessed it. The digital service shall be deemed to have been provided at the time when the consumer or the physical or virtual device that the consumer has chosen for that purpose has accessed it.

3. The following The Service Provider is obliged to provide digital content or digital service in accordance with the contract. The digital content or digital service shall be in conformity with the contract if they are in particular:

a description, type, quantity, quality, completeness, functionality, compatibility, interoperability and availability of technical support and updates;

b. suitability for the specific purpose for which they are needed by the consumer, of which the consumer has notified the trader at the latest at the time of conclusion of the contract and which the trader has accepted.

The 4. In addition, the digital content or digital service in order to be considered compatible with the contract must:

a. be suitable for purposes where digital content or digital services of this type is normally used, taking into account applicable laws, technical standards or good practices;

b. such quantity exist and have such features, including functionality, compatibility, availability, continuity and security as are typical of digital content or digital service of that kind and which the consumer may reasonably expect, taking into account the nature of the digital content or digital service and the public assurances made by the trader, his legal predecessors or persons acting on his behalf, in particular in advertising or on the label, unless the trader demonstrates that:

i. did not know about the public assurance and, judging reasonably, he could not know about it,

ii. prior to the conclusion of the contract, the public assurance has been corrected in compliance with the conditions and form under which public assurance has been made or in a comparable manner,

iii. public assurance did not affect the consumer’s decision to conclude the contract;

c. be supplied with accessories and instructions the consumer can reasonably expect to provide;

d. be in accordance with the trial version or announcement made available to the consumer by the trader before the conclusion of the contract.

5. The trader shall inform the consumer of updates, including security features, necessary for the compliance of the digital content or digital service with the contract and shall provide it to the consumer for a period of time:

a. the provision of digital content or digital service as defined in the contract on the basis of which the delivery takes place on a continuous basis, or

b. reasonably expected by the consumer, taking into account the type of digital content or digital service and the purpose for which they are used, and the circumstances and nature of the contract, where the contract provides for the supply of digital content or digital service at one time or in parts

6. If the consumer does not install within a reasonable time of update provided by the trader in accordance with paragraph. 5 above, the trader is not responsible for the lack of conformity of the digital content or digital service with the contract resulting only from the lack of updates if:

a. informed the consumer of the update and the consequences of not installing it;

b. failure to install or ineidate the update was not due to errors in the installation instructions provided by the trader.

7. The entrepreneur shall not be liable for the lack of compliance of the digital content or digital service with the contract in the scope referred to in paragraph. 4 or 5 above, if the consumer, at the latest at the time of conclusion of the contract, has been clearly informed that the specific feature of the digital content or digital service deviates from the contractual requirements set out in paragraph. 4 or 5, and explicitly and separately accepted the lack of a specific feature of the digital content or digital service.

8. Where the agreement provides for the provision of digital content or digital service on a continuous basis, the digital content or digital service must comply with the contract by the contractual delivery time.

9. The digital content or digital service shall be provided in the latest version available at the time of conclusion of the contract, unless the parties have agreed otherwise.

10. The burden of proof of the delivery of digital content or digital service lies with the trader.

II of the Information on consumer rights in the event of non-delibility or non-compliance with a digital service contract or digital content

1. The… If the trader has not supplied digital content or digital service, the consumer shall call on him to deliver it. If the trader fails to provide the digital content or digital service immediately or at an additional, expressly agreed by the parties, the consumer may withdraw from the contract. The deadline for the delivery of the service and the exercise of the right of withdrawal is indicated in point III para. 7 of the Rules of Procedure.

2. The consumer may withdraw from the contract without calling for the provision of digital content or digital service if:

a. it is clear from the trader’s statement or circumstances that it will not provide digital content or digital service or

b. the consumer and the trader have agreed or the circumstances of the conclusion of the contract clearly that the specific date for the delivery of digital content or digital service was relevant to the consumer and the trader has not delivered them within that time.

3. The following If the digital content or digital service is incompatible with the contract, the consumer may demand that they be in conformity with the contract.

The 4. An entrepreneur may refuse to bring digital content or digital service into conformity to the contract if it is impossible to bring digital content or digital service into conformity with the contract or would require excessive costs for the trader.

5. The assessment of the excess costs for the trader shall take into account all the circumstances of the case, in particular the importance of the non-compliance of the digital content or digital service with the contract and the value of the digital content or digital service in conformity with the contract.

6. The trader shall bring the digital content or digital service to the contract in accordance with the contract within a reasonable time from the moment the trader has been informed by the consumer of the lack of conformity and without undue inconvenience to the consumer, taking into account their nature and the purpose for which they are used. The costs of bringing digital content or digital service into conformity with the contract shall be borne by the trader.

7. If the digital content or digital service is inconsistent with the contract, the consumer may submit a statement of price reduction or withdrawal from the contract when:

a. it is impossible to bring digital content or digital service into conformity with the contract or requires excessive costs in accordance with paragraph. 4 and 5 above;

b. the trader has not brought digital content or digital service into conformity with the contract in accordance with paragraph. 6 above;

c. the lack of compatibility of the digital content or digital service with the contract shall continue, even though the trader has attempted to bring digital content or digital service into conformity with the contract;

d. the lack of compatibility of the digital content or digital service with the contract is so important that it justifies the price reduction or withdrawal from the contract without first benefiting from the request to bring it into conformity;

e. it is clear from the trader’s statement or circumstances that it will not lead to digital content or digital service in compliance with the contract within a reasonable time or without undue inconvenience to the consumer.

8. The reduced price must be in proportion to the contract price in which the value of the digital content or the digital service incompatible with the contract remains to the value of the digital content or the digital service in conformity with the contract. Where the contract provides that the digital content or digital service is supplied in parts or on a continuous basis, the time during the reduction of the price shall be taken into account the time in which the digital content or digital service was incompatible with the contract.

9. The consumer cannot withdraw from the contract if the digital content or digital service is provided in exchange for payment of the price, and the lack of compatibility of the digital content or digital service with the contract is irrelevant. It is presumed that the lack of compatibility of the digital content or digital service with the contract is important.

10. After withdrawal from the contract, the trader may not use content other than personal data provided or produced by the consumer when using the digital content or digital service provided by the trader, with the exception of content that:

(a) are useful only in relation to the digital content or digital service which were the subject of the contract;

b. relate only to the activity of the consumer when using the digital content or digital service which they were the subject of the contract;

c. have been linked by the trader to other data and may not be disconnected without undue difficulty;

d. were produced by the consumer together with other consumers who can still use them.

11. The trader shall make available to the consumer at his request and at his own expense, within a reasonable time and in a commonly used machine-readable content produced or supplied by the consumer when using a digital content or digital service, other than personal data, except for the content referred to in paragraph. 10 in a.-c.

12. The entrepreneur may demand the return of the material medium on which he delivered digital content within 14 days from the date of receipt of the consumer’s statement of withdrawal from the contract. The consumer returns the carrier immediately and at the expense of the entrepreneur.

13 of the… The trader is not entitled to demand payment for the time in which the digital content or digital service was inconsistent with the contract, even if the consumer actually used them before the withdrawal from the contract.

14. The entrepreneur is obliged to return the price only in the part corresponding to the content or digital service incompatible with the contract and the digital content or digital service, the obligation to deliver which was terminated as a result of withdrawal from the contract.

15. The entrepreneur is obliged to refund the price due as a result of exercising the right to withdraw from the contract or to reduce the price immediately, not later than within 14 days from the date of receipt of the consumer’s statement of withdrawal from the contract or reduction of the price.

16. The trader shall refund the price using the same method of payment as the consumer has used, unless the consumer has expressly agreed to a different method of return, which does not involve any costs for him

The third. Changing digital content or digital service in relation to the consumer

 

1. The… An entrepreneur may change the digital content or digital service that is not necessary to maintain its conformity with the contract only if the contract so provides and only for legitimate reasons in that agreement indicated. However, the entrepreneur cannot change the digital content or digital service delivered in a one-off manner. Such a change may not involve any costs on the part of the consumer, and the trader is obliged to inform the consumer in a clear and understandable manner of the change.

2. If the amendment referred to in paragraph. 1 above, significantly and negatively affects the access of the consumer to or use of digital content or digital service, the trader is obliged to inform the consumer in good time on a durable medium about the properties and date of this change and the law referred to in paragraph. 3 or 4 below.

3. The following In the case referred to in paragraph. 2, the consumer may terminate the contract without a notice period within 30 days from the date of the change referred to in para. 1, or to inform about this change, if the notification took place later than that change. Provisions of point II of paragraph 10 to 16 of this Annex shall apply mutatis mutandis.

The 4. The provisions of the mouth. 3 above shall not apply if the trader has granted the consumer the right to retain, at an additional cost, digital content or digital service in conformity with the contract, unchanged.

IV. The consumer’s right to withdraw from a contract concluded at a distance or off-premises

1. The… A consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs specified in the art. 33, art. 34 . . 2 and art. 35 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2023 item 2759 in late. zu.). The consumer may withdraw from the contract by submitting a relevant statement in writing – a form whose model is attached as Appendix 2 to the above-mentioned Act.

2. To comply with this deadline, it is sufficient to send a statement before its expiry. The statement may be submitted by letter to the Company’s address: ul. Marszałkowska 115 place. 369A, 00-102 Warsaw or by e-mail to the following address: kontakt-reshumana.pl

3. The following The deadline for withdrawal from the contract begins:

1) for the contract in which the entrepreneur issues the item, being obliged to transfer its ownership – from taking possession of the item by the consumer or a third party designated by him, other than the carrier, and in the case of a contract which:

(a) includes many things which are delivered separately, in batches or in parts – from taking possession of the last thing, lot or parts,

(b) consists in the regular supply of goods for a specified period of time – from taking possession of the first item;

2) for other contracts – from the date of conclusion of the contract.

The 4. The return of the item to the seller should take place immediately, but not later than within 14 days from the moment of withdrawal from the contract.

5. The Seller is obliged to immediately, not later than within 14 days from the date of receipt of the consumer’s statement of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the item. If the consumer has chosen a method of delivery other than the cheapest usual method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the consumer.

6. The Seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to another method of return, which does not involve any costs for him.

7. If the Seller has not offered to collect the item from the Consumer himself, he may withhold the reimbursement of payments received from the Consumer until the receipt of the item back or the Consumer provides proof of its return, depending on which event occurs first.

8. The right to withdraw from a contract concluded off-premises or at a distance does not apply to the consumer in the situations described in the article. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2020.287, as amended), including in relation to contracts:

a) for the provision of services for which the consumer is obliged to pay the price, if the trader has fully performed the service with the express and prior consent of the consumer who was informed before the start of the service that after the performance of the benefit by the entrepreneur will lose the right of withdrawal, and accepted this;

(b) in which the price or remuneration depends on fluctuations in the financial market over which the trader has no control and which may occur before the deadline for withdrawal;

(c) in which the subject of the service is non-prefabricated goods, manufactured according to the consumer’s specifications or serving to meet his individual needs;

d) in which the subject of the service is goods subject to rapid deterioration or having a short shelf life;

e) in which the subject of the service is goods delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;

f) in which the subject of the service are goods which, after delivery, due to their nature, are inseparably connected with other goods;

g) in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the sales contract, and the delivery of which may take place only after 30 days and whose value depends on fluctuations on the market, over which the entrepreneur has no control;

(h) in which the consumer expressly requested that the trader come to him for urgent repair or maintenance; if the trader provides additional services other than those requested by the consumer or supplies goods other than spare parts necessary for repair or maintenance, the right of withdrawal shall be granted to the consumer in respect of additional services or goods;

i) in which the subject of the service are audible or visual recordings or computer programs delivered in a sealed package, if the packaging has been opened after delivery;

(j) the supply of newspapers, periodicals or magazines, with the exception of a subscription agreement;

(k) concluded by public auction;

(l) for the provision of accommodation services, other than for residential purposes, carriage of goods, car rental, catering, services related to rest, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;

m) to provide digital content not supplied on a tangible medium for which the consumer is obliged to pay the price, if the entrepreneur commenced the benefit with the express and prior consent of the consumer who was informed before the start of the service that after the performance of the benefit by the entrepreneur, he will lose the right to withdraw from the contract, and he took note of it, and the entrepreneur has provided the consumer with the confirmation referred to in art. 15 ce. 1 and 2 or Article 21 ce. 1 of the Consumer Rights Act;

(n) for the provision of services for which the consumer is obliged to pay the price for which the consumer has expressly requested the trader to come to him for repair and the service has already been fully performed with the consumer’s express and prior consent.